About CRM
Microsoft Dynamics CRM 2015 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
SkyBaseNet has the expertise and dedicated resources to help you develop and implement a CRM
strategy that meets your business objectives. From automating your sales force, to enabling your
customer service representatives, to fully integrating Microsoft into your business processes, Arctic
IT can help you successfully meet your CRM business objectives.
Microsoft CRM Services
Microsoft CRM Sales Module Features
- Lead and opportunity management
- Product catalog and sales literature management
- Account and contact management
- Task, activity and calendar management
- Sales quotas and sales territory management
- Sales reports including pipeline reports, activity reports etc.
- Outlook Client integration
Microsoft CRM Customer Service Module Features
- Case management and service request management
- Contract management
- Knowledge base management
- Queuing
- Customer Service reports
- Outlook Client integration
Our Srvices with CRM
SkyBaseNet is a Microsoft Silver Certified Partner and has deep Microsoft CRM implementation, Microsoft CRM customization, and upgrade experience. SkyBaseNet specializes in implementing Microsoft Dynamics CRM for businesses and public sector organizations. Services provided include.
- Configuration Planning
- Implementation and upgrades
- Workflows for Automated lead and case routing
- Installation and Role-based security definitions
- Data migration from other CRM systems
- Microsoft Dynamics CRM customizations
- Integration with Active Directory, Exchange Server
- Microsoft SQL Server Reporting Services Report Development
- Enhancing Dashboards and Role centers
- xRM development for business solution applications
- Contact center implementations
- Integration of Microsoft Dynamics CRM with various ERPs
